Contact Us
Need help, want to report a bug, or have product feedback? Email us anytime. We read every message and reply as quickly as we can.
Email the ClipShare Team
[email protected]How we handle your email
We use the information in your message only to respond to you. We do not sell it or use it for unrelated marketing.
Response Time
We usually reply within 24 to 48 hours.
Good topics to include
Bug reports, feature requests, partnership inquiries, translation feedback, or anything unclear about the product.
When to email us
If one of these sounds like your situation, send us an email.
Bug reports
Something fails, looks broken, expires too early, or behaves differently from what you expected.
Feature requests
You have ideas for workflow improvements, better sharing paths, or missing usability details.
Translation feedback
You found awkward wording, missing localization, or product text that should read more naturally.
Partnership or business inquiries
You want to discuss collaboration, media mentions, product inclusion, or other business topics.
What helps us reply faster
A few details can save a lot of back-and-forth.
- What you were trying to do when the issue happened
- Which device, browser, and language you were using
- Whether the problem was about local drafts or a shared item
- Whether any browser extensions might have been affecting the page
- The error message, if there was one
- A screenshot or short screen recording if the problem is visual
What to expect from support
Here is how we usually handle incoming messages.
- We read product questions, bug reports, and feedback manually.
- We may ask a short follow-up if we need more context.
- For reproducible bugs, concrete steps help us much more than a short “it does not work.”
- If your question is already covered in the FAQ or guides, we may point you there first for the fastest answer.
Helpful pages before you email
These pages may answer common questions faster than email.